#csr
Hiring, paying, and retaining the customer service reps who hold the book together: what a CSR seat is really worth, how to assess for it, and why service turnover quietly costs more than a lost producer.
4 posts
Pay Your CSR $55K in 2026 or They Leave for Target
Target pays cashiers $24 an hour with benefits. If your licensed CSR is making $42K, you are not retaining talent, you are renting it. Here is what the 2026 numbers actually say.
The Solo Agent Guide to Making Your First Real Hire
Solo P&C agent making your first hire? Start with a CSR, not a producer. Here is the order, the budget math, and the signal your book gives when it is time.
Your Best CSR Wants to Sell. Give Them a Path to It
The CSR who rounds accounts unprompted is already producing without the title or the pay to match. Give her a written path to the producer seat now.
The CSR Who Will Not Challenge a Prospect: DISC Case
After six years, she still will not introduce a product the client did not ask about. Most owners assume it is a motivation problem. DISC data says it is almost always something different.