#csr
4 posts
Pay Your CSR $55K or They Will Leave for Target
Target pays cashiers $24 an hour with benefits. If your licensed CSR is making $42K, you are not retaining talent, you are renting it. Here is what the 2026 numbers actually say.
The Solo Agent Guide to Making Your First Hire Without Breaking Everything
Solo P&C agent making your first hire? Start with a CSR, not a producer. Here is the order, the budget math, and the signal your book gives when it is time.
Your Best CSR Wants to Sell. Give Them a Path Before They Leave
The CSR who rounds accounts without being asked is already a producer in everything but title. Here is how to build the path before someone else does.
The CSR Who Will Not Challenge a Prospect After 6 Years: A DISC Case Study
After six years, she still will not introduce a product the client did not ask about. Most owners assume it is a motivation problem. DISC data says it is almost always something different.