#service-agents
The behavioral wiring behind a service seat that holds a book together: why the S-C combination keeps showing up in the CSRs who retain clients, and what that means for who you put in front of a renewal.
2 posts
The S-C Combo Retention Secret Your Agency Keeps Missing
You hired the right service agent. Now the real question is whether your systems are built to keep them. The S-C DISC profile stays when the work actually fits.
Service Agent DISC: The S-C Combo That Saves Books
Most agency owners hire service agents with closer personalities, then wonder why the book bleeds. The S-C DISC profile is the hiring filter that stops the churn.