#team-management
Managing the people already on the payroll: reading a service team's behavioral wiring so the right person sits in the right seat, and the remote-versus-in-office tradeoffs that decide whether a CSR hire strengthens the team or fragments it.
2 posts
Service Agent DISC: The S-C Combo That Saves Books
Most agency owners hire service agents with closer personalities, then wonder why the book bleeds. The S-C DISC profile is the hiring filter that stops the churn.
Should You Hire a Remote CSR? The Real Tradeoffs and Risk
Hire a remote CSR when you already have systems to manage someone you cannot watch, and skip it when you do not.