#telefunnel
Running an outbound funnel on numbers instead of impressions: the handful of caller KPIs that belong on a dashboard, and the producer scorecard that replaces a gut-feel performance review with something a producer can actually argue with.
3 posts
Offshore Dialer Cost Math: Callers for a Dime a Dial
An offshore caller costs under ten cents a dial. A US caller costs three times that, and manual dialing makes it sixteen. Here is the real labor math.
What Should a TeleTeam Caller KPI Dashboard Actually Track?
Most caller scorecards track the wrong numbers. Four input metrics tell you whether your frontline dialer is an asset or a slow leak.
The Producer Scorecard That Replaces Gut Feel with Numbers
Most agency owners judge producer performance by feel. A five-number daily scorecard turns producer output into a dashboard you can manage.