#management
Managing people in a P&C agency: setting standards, coaching to behavior, running useful one-on-ones, and leading producers and CSRs without micromanaging or abdicating.
3 posts
How to Stop DISC Conflict Pairs From Wrecking Your Team
The high-D producer and the high-S CSR keep missing each other. Here is how to name the gap and give each clashing pair its own repeatable play.
DISC Will Not Tell You Who to Hire. It Tells You How
DISC is the wrong tool for choosing who to hire and the right one for leading whoever you already brought on.
When Experienced Hires Have Terrible Judgement at Work
You hired someone with 12 years in the industry and they still need a guardrail on every decision. That is a structure gap, not a lost cause.