#retention
8 posts
The 90-Day Onboarding Plan That Actually Keeps New Producers
Only 29.8 percent of unvalidated producers ever reach validated status. The ones who make it had a plan that went further than a desk, a login, and a phone book.
Captive Trained Your Agent. Now How Do You Keep Them?
You hired a captive-trained P&C agent and got a real seller with structured habits. Here is what separates agencies that keep them from those that train them for the next shop.
Pay Your CSR $55K or They Will Leave for Target
Target pays cashiers $24 an hour with benefits. If your licensed CSR is making $42K, you are not retaining talent, you are renting it. Here is what the 2026 numbers actually say.
The 70 Percent Failure Rate Is Not Bad Luck. It Is a Pattern.
Insurance Journal puts new-agent failure at 70-80 percent. The data shows the same structural gaps every time. Here is the pattern and how to break it.
5 Red Flags in the First 30 Days of a Producer Hire
The signs that a producer hire is failing show up early. Here are 5 patterns visible in the first month, and what to do before month three.
Your Best CSR Wants to Sell. Give Them a Path Before They Leave
The CSR who rounds accounts without being asked is already a producer in everything but title. Here is how to build the path before someone else does.
90 Percent of New Agents Quit in Year One. Here Is How to Be the 10 Percent
Insurance Journal puts new-agent failure at 70-80 percent. But 70.3 percent with a mentor succeed. The structure is the variable.
Gen Z Wants Culture and Flexibility, Not Pizza Parties (PIA 2025 Report)
Vertafore's 2024 workplace report shows 50 percent of agencies are struggling to find candidates. The talent pipeline problem is not just a headcount issue. It is a messaging and culture problem.