#team
Building and running a P&C agency team that holds a standard without the owner in every conversation: clear roles, real accountability, and the meetings that turn a group of nice people into an actual sales culture.
9 posts
Pay Your CSR $55K in 2026 or They Leave for Target
Target pays cashiers $24 an hour with benefits. If your licensed CSR is making $42K, you are not retaining talent, you are renting it. Here is what the 2026 numbers actually say.
How Beau Vincent Runs a Team Behind 13,000 Policies
Owners who think they must choose between a hard-driving team and one that sticks around are chasing a problem that is not real.
DISC Will Not Tell You Who to Hire. It Tells You How
DISC is the wrong tool for choosing who to hire and the right one for leading whoever you already brought on.
The Year 5 to 10 Ops Wall That Breaks Your P&C Agency
Around year five your agency stops scaling and starts straining, and the reflex is to blame a CSR or hire another body. New people cannot rescue an undocumented machine.
Your Best CSR Wants to Sell. Give Them a Path to It
The CSR who rounds accounts unprompted is already producing without the title or the pay to match. Give her a written path to the producer seat now.
Gen Z Wants Culture and Flexibility, Not Pizza Parties
Vertafore's 2024 workplace report shows 50 percent of agencies are struggling to find candidates. The talent pipeline problem is not just a headcount issue. It is a messaging and culture problem.
Why 69% of Your Team Is High-S and Why That Matters
Your instinct is to hire people like the ones already working out, which quietly builds an all-S team that runs smoothly and decides slowly.
The CSR Who Will Not Challenge a Prospect: DISC Case
After six years, she still will not introduce a product the client did not ask about. Most owners assume it is a motivation problem. DISC data says it is almost always something different.
When Experienced Hires Have Terrible Judgement at Work
You hired someone with 12 years in the industry and they still need a guardrail on every decision. That is a structure gap, not a lost cause.