#disc
Using the DISC behavioral assessment to hire and manage in a P&C agency: reading a candidate's natural drive before the offer, placing people in roles that fit, and managing producers and CSRs to their wiring instead of against it.
7 posts
How to Stop DISC Conflict Pairs From Wrecking Your Team
The high-D producer and the high-S CSR keep missing each other. Here is how to name the gap and give each clashing pair its own repeatable play.
The S-C Combo Retention Secret Your Agency Keeps Missing
You hired the right service agent. Now the real question is whether your systems are built to keep them. The S-C DISC profile stays when the work actually fits.
Service Agent DISC: The S-C Combo That Saves Books
Most agency owners hire service agents with closer personalities, then wonder why the book bleeds. The S-C DISC profile is the hiring filter that stops the churn.
Values vs DISC: Which One Actually Predicts a Hire
DISC shows you how a candidate acts. A values assessment shows you why they act. Here is what each tool actually predicts, and when to use which one in your agency hiring process.
DISC Will Not Tell You Who to Hire. It Tells You How
DISC is the wrong tool for choosing who to hire and the right one for leading whoever you already brought on.
Why 69% of Your Team Is High-S and Why That Matters
Your instinct is to hire people like the ones already working out, which quietly builds an all-S team that runs smoothly and decides slowly.
The CSR Who Will Not Challenge a Prospect: DISC Case
After six years, she still will not introduce a product the client did not ask about. Most owners assume it is a motivation problem. DISC data says it is almost always something different.